Terms & Conditions

Bespoke solutions tailored to specific client requirements. Pricing and terms to be agreed upon in writing before commencement.

All projects are structured with three convenient instalments:

Payment is required upon request. No credit terms are offered. Accepted payment methods include:

• Online payment via client portal (Stripe)
• Bank transfer (details provided upon request)
• Other methods as agreed in writing

Work will not commence until the first instalment is received. Subsequent phases will not begin until the relevant instalment payment is received. Final deliverables will not be released until all payments are completed.

The scope of work will be clearly defined in the project agreement or proposal. Any changes to the agreed scope must be approved in writing and may result in additional charges.

Each package includes a specified number of revision rounds. Additional revisions beyond the included allowance will be charged at our standard hourly rate or per-deliverable rate as agreed.

Clients are responsible for:

• Providing accurate and complete project requirements
• Supplying necessary content, materials, and access as required
• Timely feedback and approvals to maintain project timeline
• Ensuring all provided content is legally owned or properly licensed

Upon full payment and project completion, all final works created specifically for the client (including designs, code, and content within the agreed scope) are assigned to the client with perpetual, worldwide usage rights.

The Metavision retains the right to showcase completed projects in our portfolio, marketing materials, and case studies unless otherwise agreed in writing.

Third-party items (stock music, fonts, plugins, images) remain under their original licences. Our internal frameworks and tools may be licenced to you for use within the specific project.

The Metavision retains ownership of all pre-existing intellectual property, methodologies, and proprietary tools used in the delivery of services.

Our services may incorporate artificial intelligence tools and technologies to enhance creativity, efficiency, and outcomes. We maintain transparency about AI usage and ensure all AI-generated content is reviewed and refined by our human creative team.

We adhere to ethical AI practices, including respect for intellectual property, bias mitigation, and responsible data usage. All AI tools are used in compliance with applicable laws and regulations.

Client data used in AI processes is handled in accordance with our Privacy Policy and applicable data protection laws. We do not use client data to train AI models without explicit consent.

Project timelines are estimates based on the agreed scope and client responsiveness. Delays in client feedback, content provision, or scope changes may extend the timeline accordingly.

The Metavision shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures of third-party services.

Final deliverables will be provided via our client portal, email, or other agreed methods. It is the client's responsibility to download and securely store all deliverables.

Clients may cancel projects at any time with written notice. Refunds will be calculated based on work completed and resources allocated. The first instalment (40%) is non-refundable once work commences.

We reserve the right to terminate projects if the client breaches these Terms, fails to make required payments, or if the project becomes unfeasible. In such cases, a pro-rata refund may be provided for work not yet completed.

Approved refunds will be processed within 14 business days via the original payment method.

Both parties agree to maintain confidentiality of proprietary information shared during the project. This obligation survives termination of the agreement.

We process personal data in accordance with UK GDPR and our Privacy Policy. Client data is used solely for project delivery and will not be shared with third parties without consent.

Project files and communications are retained for a minimum of 12 months after project completion for support purposes, unless longer retention is required by law.

All work will be completed to professional industry standards using appropriate tools, technologies, and best practices current at the time of delivery.

We provide a 30-day warranty on technical deliverables (websites, software) for bug fixes and technical issues. This does not cover design changes, new features, or issues caused by third-party modifications.

Services are provided "as is" without warranties beyond those expressly stated. We do not guarantee specific business outcomes, search engine rankings, or marketing performance.

Our total liability for any claims arising from or related to our services shall not exceed the total amount paid by the client for the specific project giving rise to the claim.

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

We are not responsible for the performance, availability, or security of third-party services, platforms, or tools integrated into client projects.

Clients warrant that all content, materials, and information provided are accurate, legally owned, or properly licenced. Clients indemnify The Metavision against claims arising from provided content.

Clients agree to provide timely feedback, approvals, and access necessary for project completion. Delays in client response may extend project timelines.

Clients are responsible for ensuring their use of deliverables complies with applicable laws, regulations, and industry standards in their jurisdiction.

Electronic signatures provided through our client portal have the same legal validity as handwritten signatures under the Electronic Communications Act 2000 and Electronic Identification and Trust Services Regulation.

Clients may provide electronic signatures by typing their full name or drawing their signature using our secure portal. All signatures are timestamped and securely stored.

By providing an electronic signature, the client confirms they are authorised to enter into the agreement and that the signature represents their intent to be bound by the terms.

All official project communication will be conducted via email or through our client portal. Verbal agreements must be confirmed in writing to be binding.

We aim to respond to client enquiries within one business day. Support levels vary by package tier, with Enterprise package clients receiving priority support.

24/7 emergency support is available only for Enterprise package clients and covers critical technical issues that significantly impact business operations.

Both parties agree to attempt to resolve disputes through good faith negotiation before pursuing formal legal action.

If informal resolution fails, disputes may be submitted to mediation through a mutually agreed mediator before proceeding to litigation.

Website hosting and ongoing maintenance are not included unless specifically stated in the project agreement. We can recommend hosting providers and offer maintenance services under separate agreements.

Websites are developed to work on current versions of major browsers (Chrome, Firefox, Safari, Edge). Support for legacy browsers may require additional development time and costs.

Integration with third-party services (payment processors, analytics, etc.) depends on those services' availability and terms. We are not responsible for changes to third-party APIs or services.

These Terms are governed by the laws of England and Wales. Any legal proceedings shall be conducted in the courts of England and Wales.

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

These Terms, together with any signed project agreements or proposals, constitute the entire agreement between the parties and supersede all prior negotiations or representations.

These Terms may be updated from time to time. Clients will be notified of material changes via email or through the client portal. Continued use of our services constitutes acceptance of updated Terms.